BharatPlanet offers remote Linux, Windows and Cisco server maintenance with onsite and offshore backup

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BharatPlanet Server Maintenance

BP provides a complete range of professional services to help you get and keep your server systems up and running. With a world-class cadre of Linux and Windows consultants and engineers, more than 10 years experience in designing, implementing and maintaining Linux and Windows systems, and with strong ties to the Linux open Source development community, BP has clearly recognized as the Windows and Linux Remote server maintenance leader

• BP Remote annual maintenance agreements are available at fixed monthly rates or per incident rates.
• Remote systems monitoring and diagnostic support for your OS and applications is available on a 24/7 basis from our technical support center.
• BP Remote Server Monitor clients receive alerts regarding security issues, bug reports and software enhancements.
• Incremental upgrades are also provided on a regular basis to ensure the optimal performance of your systems.

In today's business environment, system uptime is crucial, particularly when your competitors are just a mouse click away. BP Remote server maintenance services provide the peace of mind that allows you to focus on your business, not your technology.

Linux Remote server monitoring and Administration

Linux being adopted successfully by thousands of companies have a need for Linux Server administration but cannot justify the high cost of a full-time Linux System Administrator.

To ensure maximum uptime, you have to proactively monitor your systems around the clock to detect any anomalies that might indicate an imminent problem. You also have to do routine upgrades, system tweaking and maintenance. Not every company has the luxury of IT staff they can dedicate to these tasks. And those that do would prefer to have their IT professionals doing more productive work like application development.

The owners of small to medium enterprises have to pay heavy charges to the Server administrator for jobs like installing, upgrading any application/ package. Unavailability of such administrator when required is a common scenario.

BP helps you overcome these problems. You only pay for the service you avail.

Server administration does not have to be done on the spot, an online connection to the server is sufficient enough for administrative jobs to be done.

Our remote Linux Remote server administration service plans offer a cost-effective alternative to a Linux System Administrator. BP provides comprehensive monitoring and administration service that can save your money, increase your efficiency, and most important, keep your systems humming along. Because we utilize sophisticated monitoring techniques, BP can offer world-class remote Linux System Administrator support at affordable prices.

Bp’s remote Linux Remote server administration service plans includes the Remote Server's Installations of packages, Enhancing the performance of the running servers by fine tuning the running services and software applications. Deployment of Java environments, Mailing servers, Web Servers, Web Administration Interface installations, Automation of redundant periodic tasks.

Installation, configuration and implementation of Linux Remote server administration tools:

• Installation of Webmin Panel and administration through it.
• Implementation Web Hosting Control Panel and its administration.
• Installation of Linuxconf and many Command-line utilities for SSH based administration.

Linux Remote server administration Services:

• Remote installation, Configuration and maintenance of Databases like MySQL, PostgreSQL.
• Remote installation ,Configuration and maintenance of Mailservers like sendmail, Qmail with Cyrus and SquirrelMail
• Remote installation ,Configuration and maintenance of Web servers like Apache with/without SSL with DSO or static Modules, Samba , Tomcat, JWS for Servlets and JSP with its integration with Apache.
• Remote installation ,Configuration and maintenance of Fileservers like Samba, NFS, FTP LDAP: OpenLDAP
• DNS Configuration
• File Transfer Protocol (FTP) Server
• Network File System (NFS) Server
• Network Interface Card (NIC) Configuration
• Lightweight Directory Access Protocol (LDAP) Server
• Remote installation ,Configuration and maintenance of Firewall solutions on top of Open Source Operating Systems (as proxy server for http, mail, ftp,...) , Firewall-ip chains, rc.firewall
• The patch updations are done by up2date Agent, which fetches the updates from Red Hat. These modules are standard and approved by Red Hat. Horizon Media will be intimated at least 15 days in advance regarding any maintenance scheduled

Windows Remote server monitoring and Administration

Windows server maintenances requires a different skill set than that of Linux. BharatPlanet also have considerable expertise in Windows remoter server maintenance.

Standard System Checks

• Verify that virus definitions are up to date.
• Audit system users to ensure adherence to virus policy (this audit requires Norton Anti-Virus Corporate).
• Verify that Windows patches and critical fixes are up-to-date and installed.
• Check event log for errors. Basic fixes to an event log error are handled remotely. Other fixes requiring an onsite technician are brought to your attention with a suggested course of action.
• Check system resources for availability and suggest ways to improve resource management. System resources include:
  • Hard Drive(s)
  • RAM
  • CPU
• Monitor the operating system for unnecessary services or applications, and suggest ways to improve performance.
• Monitor and collect data to trend Memory, CPU and disk utilization. The trends allow proactive suggestions for hardware resource management.

BharatPlanet offers this service for servers running Windows 2000 or newer. We do not provide remote administration and monitoring services for desktops.

Some of the standard services we do in Windows servers are

• - Using Terminal Services Client
• - Using PC AnyWhere
• - Configuring and trouble shooting IIS
• - Configuring and trouble shooting Proxy 2.0 and Internet Security and Acceleration Server
• - Remote installation of softwares
• - Configuring DNS, DHCP Servers
• - Managing Users
• - Backup/Restore using 3rd party tools
• - Configuring and Installing MySQL

SERVICE LEVELS

a. Goal:
BharatPlanet’s goal is to achieve 100% Server uptime for the Client.

b. Remedy:
Subject to Section EXCEPTIONS below, BharatPlanet will make the Server Availability without any outage.

EXCEPTIONS

• a. Circumstances beyond BharatPlanet's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services and virus attacks or hackers
• b. Scheduled maintenance and emergency maintenance and upgrades;
• c. DNS issues outside the direct control of BharatPlanet;
• d. Firewall issues outside the control of BharatPlanet;
• e. Outages elsewhere on the Internet that hinder access to the servers. BharatPlanet is not responsible for browser or DNS caching that may make the server appear inaccessible when others can still access it. BharatPlanet will guarantee only those areas considered under the control of BharatPlanet.
• f. BP won’t allow the Client’s to configure any services in server, If violating this, BP won’t take any responsibility for the damage, Because many of the server providers will would cancelling their services, If we violate their Terms and conditions, See the points below Data center AUP Policy

DISASTER RECOVERY

In case of the exceptions stated above, all steps will be taken immediately to restore the server which might involve the following

• i) Usage of another temporary server with the same structure whose data will be merged with the original server after it is up and running
• ii) If the server is not readable, then the data backed up will be used to merge with the new server in which case there might be a data loss for the period from the last back up date.
• iii) BharatPlanet expects the disaster recovery not to exceed a day.
• iv) Change of the IP address of the server at the Client end during the disaster

HARDWARE REPLACEMENT

BharatPlanet do not foresee a need for the replacement of the hardware in the server during the maintenance period specified because of obsolescence, however there may be a need in case of a disaster in which the points described under disaster recovery shall apply.

Storage & Backup

Full backup
Full backup is the starting point for all other backups, and contains all the data in the folders and files that are selected to be backed up. Because full backup stores all files and folders, frequent full backups result in faster and simpler restore operations. Remember that when you choose other backup types, restore jobs may take longer.

Differential backup
Differential backup contains all files that have changed since the last FULL backup. The advantage of a differential backup is that it shortens restore time compared to a full backup or an incremental backup. However, if you perform the differential backup too many times, the size of the differential backup might grow to be larger than the baseline full backup.

Incremental backup
Incremental backup stores all files that have changed since the last FULL, DIFFERENTIAL OR INCREMENTAL backup. The advantage of an incremental backup is that it takes the least time to complete. However, during a restore operation, each incremental backup must be processed, which could result in a lengthy restore job.

Backup on Local (INDIA)
You can also take backup the whole data’s including database at our local server in INDIA. We will add a separate hard drive to backup your server.

Existing Clients of BharatPlanet

BharatPlanet provides server maintenance to the Clients all over the world and we are listing down a few for your reference. Individual work orders and server management documents for each of the Clients can be shown in person upon request from the Clients as the documents are confidential.

Client	Servers	Since
SaleswareCRM, Inc, USA	3 Linux Servers	2002
Infosys, India	1 Linux Server	2005
GDS Publishing, UK	1 Linux Server	2006
TTK Services, India	1 Linux Server for http://www.YourmaninIndia.com 1 Linux Server for http://www.getfriday.com	2005
TT Services (Forex)	1 Windows Server	2005
Cinesouth.com Pvt Ltd	3 Linux Server	2001
BharatPlanet	3 Linux Servers 1 Windows Server	1997