BharatPlanet NetConnect is a revolutionary web based software that could change the way your customer service department works and double your efficiency in attending to online customers.

All in One

BharatPlanet's NetConnect integrates all forms of customer communication (Chat, Mail, Form and Phone) into one single tool. All data relating to support offered via various channels like mail, chat, phone etc are stored in a central database and various interfaces work seamlessly together.

Collaborative Browsing

Users and the customer support officer can browser a site together. The support personnel can help the user in navigating the site, taking through a virtual tour and in filling forms.